Refund and cancellation

What you buy

A paid quiz is a digital practice test. It opens on your account as soon as the payment is confirmed and stays available for you as long as the quiz is on the website, with the number of attempts shown on it. Students enrolled at the academy take every quiz free and never need to pay.

Payments

Payments are handled by Razorpay (UPI, cards, net banking). We do not see or store your card, UPI or bank details; we keep only the order and payment number, the amount and the date.

Refunds

• If money was taken but the quiz did not open on your account, or you were charged twice for the same quiz, tell us within 7 days: the full amount is refunded.
• A payment that failed or was not completed is returned to you automatically by your bank or Razorpay.
• Once a quiz has opened on your account it has been delivered, so it cannot be cancelled or refunded, except where the law requires it.
• If we remove a paid quiz before you have attempted it, we refund it. Approved refunds go back to the original payment method within 5–7 working days.

Contact

For a refund, give your registered e-mail, the quiz name and the payment number (it starts with "pay_").

Spectrum Defence Academy.